Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations.
How long will it take to get my orders?
We processes orders between Monday and Friday, and shipped the next day after the processing day.
Receiving time = Processing time + Shipping time
Process time = 1-4 Days
Free Shipping Time: Average 2 to 3 weeks ( Could be sooner BUT please allow 4 weeks ).
Free Express Shipping Time: 7-12 Days
International Express Shipping Time: 7-12 Days
How do I return an item?
Please provide your order number and the reason for the return. Our customer service team will review the return request and we will send further instructions if the return is approved.
All returns must be in original condition with packaging intact.
Is my order eligible for free shipping?
Free shipping can be applied to orders that meet the minimum amount required, excluding discounted, sale, and oversized/ overweight products.
What if the item(s) I received are defective / incorrect / damaged?
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.