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| Shipping Method | Shipping Time | Costs |
|---|---|---|
| Standard Shipping | Avg. 2-3 weeks | From $4.99
Free - orders over $49.00 |
| Express Shipping | Avg. 7-12Days | From $12.99
Free - orders over $149.00 |
We love feedback to improve products and services.
If you have any questions, please get in touch with us at service@yonpop.com or via our Contact Form
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We're bummed if you're not satisfied with the items you received. So we have a 30-day return policy, which means you have 30 days (From the delivery date) after receiving your item to request a return.
We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met:
If none of the above conditions are met, we regret to inform you that we cannot process any claims for exchanges or refunds, regardless of whether the items have been mailed back to us.
Note: It is impossible to apply for a return or refund from order fulfillment to delivery. Original shipping fees, taxes, and payment processing fees (if applicable) are non-refundable.
1. Email return request
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2. Request approved
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3. Receive return address
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4. Send shipping information after return
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5. Returned package received
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6. Release refund
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
If you have a minute to share your positive or negative feedback on the quality, logistics, and service we provide, we would highly appreciate it. It is vital for us to move forward in terms of products and services in the following days.
If you have any queries, you can contact us at service@yonpop.com
